Hampton/Home2

Feb 26, 2024
Full time
$67,000 yearly
Hampton/Home2 New York, NY, USA
City, State: New York, New York Salary: $67,000 per year Shift: 11:00pm - 7:00am The purpose of the ASSISTANT GUEST SERVICES MANAGER - NIGH is to consistently deliver results that contribute to overall success of the hotel and the department by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Works with the hotel Guest Service Manager, Assistant General Manager and General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel. • Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately. • Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores. • Effectively trains guest service agents on proper front desk procedures. • May prepare weekly schedules for front office staff. • Address performance...
Feb 26, 2024
Full time
$28.76 hourly
Hampton/Home2 New York, NY, USA
City, State: New York, New York Hourly Rate of Pay $28.76 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Approach all encounters with guests and employees in a friendly, service-oriented manner. Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures. Check registration (folio) cards for completeness, accuracy, and legibility. Maintain accurate cash sheet. Responsible for cash drawer balancing. Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use...