Northern Credit Union

Position Objective: Through Humble, Hungry and People Smart Virtues, the Owner Solutions Professional enhances the experience for members and internal owners by exhibiting versatile, professional, and efficient attributes as well as drive to deliver the “WOW” member service experience to become the Standard of Excellence. The Owner Solutions Professional will provide remote service delivery support to internal and external owners for member transactions, ACH processes, SEG payroll, debit and credit card practices, account maintenance and electronic services. This professional will improve overall service efficiencies by ensuring quality and accuracy of operations through quality control reviews, maintaining updated policies and procedures, effectively identifying opportunities to improve processes and proactively raising awareness of changes to Credit Union guidelines in support of Northern’s strategic direction, mission and vision. Essential Job Functions: Proactively serves as...

Position Objective: The Member Relationship Specialist is responsible for effectively delivering the Standard of Excellence in member relationship building and new account services in the relationship center network. Through needs-based conversations, the Member Relationship Specialist ensures member needs are met while providing efficient service that helps members with their financial goals and dreams. Essential Job Functions: Establishes and retains relationships with members and potential members by providing a Standard of Excellence in every member service experience: Acknowledges and greet all visitors in a courteous, friendly, timely, and professional manner while: Identifying members by using personal information; Builds rapport by using personalized conversation; Maintains focus on the member; Avoids interrupting, letting members deliver their full message before offering solutions; Applies active listening skills; paraphrasing and empathizing with member concerns; Asks...

Position Objective: Through Humble, Hungry, and People Smart attributes, the Home Lending Processor enhances the overall experience for members and internal owners by exhibiting versatile, professional and leadership attributes. Is driven to deliver the “WOW” member service experience to become the Standard of Excellence in helping members by creating mutually valuable lending service. The Home Lending Processor is responsible for, ensuring strong connections to meet member needs and providing effective clerical support for all loan processing activities while continuously providing excellent service and focusing on helping members exceed their financial goals and dreams in support of Northern’s mission, vision, and strategic direction. Essential Job Functions: Proactively serves as a role model and demonstrates individual commitment to Northern’s Ownership philosophy by: Exhibiting high energy, a positive attitude, creativity, and passion for member service. Maintaining an...