Ocean State Job Lot

Feb 26, 2024
Full time
$19.00 hourly
Ocean State Job Lot Valatie, NY, USA
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! Compensation range: $19-$23.75 POSITION SUMMARY: The Customer Service Lead role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program. This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program. The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and/or closing the store. ESSENTIAL DUTIES AND RESPONSIBILITIES: Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceeded Manage front end expectations. Support the completion and execution...