TemPositions

We are currently seeking a Sales/Customer Service Associate to work within a custom branding company in New Rochelle, NY. Responsibilities: Answer customer service call queue Open/maintain customer records by adding/updating account information Respond to order related inquiries and status updates Use automated information systems to analyze the customer’s situation Attract potential customers by answering product and service questions, suggesting information about other products and services Provide verbal and/or written quotations to customers Attract potential customers by answering product and service questions, suggesting information about other products and services Handle customer escalations Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Participate in outbound call...