Northtown Automotive Companies

Occupational Summary: Responsible for immediately greeting customers as they enter the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience Essential Job Functions: Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc. Immediately greeting all customers and directing them to the appropriate service advisor or team member Locating pre-written repair order and confirming information with the customer Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off) Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go. Washing vehicles and/or wiping them down as requested and needed When loaner cars are returned; document all incoming mileage and...

Occupational Summary: * Responsible for ensuring that the service drive is operating properly to facilitate customer satisfaction. This will include but s not limited to moving incoming vehicles to the lot or pulling completed vehicles into the drive for customer pick-up. Essential Job Functions: * Perform prior-to-opening tasks in a timely manner, which includes checking the early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc. * Moving vehicles where needed (example: moving cars out of service drive into service parking after customer has dropped the car off) * Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go. * Washing vehicles and/or wiping them down as requested and needed * When loaner cars are returned; document all incoming mileage and walk around the vehicle. Report any damage and the overall condition of the loaner to the service advisor. Park...

Occupational Summary The Collision Shop Estimator is responsible for ensuring an outstanding customer experience. They will prepare estimates; communicate with both the customer and the insurance company, and ensure a quality repair is performed on every vehicle. Job Description Inspect vehicles for damage Write estimate for necessary repairs Prepare work order Process insurance claim forms Keep customers updated regarding the status of repairs Qualifications: NYS Insurance Adjusters License * REQUIRED * Professional personal appearance Previous Customer Service/Sales Experience Ability to read and comprehend instructions, both verbal and written. Ability to operate smartphone, tablet, and PC. Ability to stand/walk for the majority of the workday Valid in-state driver’s license.